Deliveries for odorizanteprofesionale.ro are operated by CLINICA DE CURĂȚENIE S.R.L. (brand Odorizante Profesionale). The details below apply to confirmed orders; B2B quotes may include distinct logistics conditions.
1. Delivery area
We deliver throughout Romania via partner courier companies. For special projects (installation, large quantities, scheduled delivery) we set the details in the quote.
2. Indicative timelines
- internal processing: typically 1–2 business days after order / payment confirmation (if payment is in advance);
- transport: typically 2–5 business days from handover to the courier, depending on destination and volume;
- in busy periods (holidays, campaigns) timelines may be extended — we notify you if relevant delays occur.
Timelines are estimates, not firm guarantees. We are not liable for delays caused solely by the courier or by incomplete delivery details.
3. Shipping costs
- The standard delivery fee is 65 lei per order (applicable VAT appears in the order summary / on the invoice).
- Shipping is free for orders over 500 lei (product value excluding VAT, according to store settings).
- Bulky parcels (e.g. towers, large quantities of units) may require a recalculated rate — we contact you before dispatch.
Values shown at checkout / in the quote prevail if store settings change later.
4. Payment and dispatch
- for bank transfer, we ship after payment confirmation, unless otherwise agreed;
- for cash on delivery, the parcel is handed to the courier with collection on delivery;
- for B2B quotes, the delivery schedule forms part of the accepted proposal.
5. Parcel handover
- check the packaging on receipt; if it is visibly damaged, note it on the AWB / refuse the parcel and notify us;
- diffusers and refills must be handled upright / according to the pictograms on the box;
- unjustified refusal of the parcel or incorrect delivery details may generate return / re-dispatch costs borne by the Customer.
6. Tracking
After dispatch, the AWB number is communicated by e-mail and/or in the customer account. Parcel status is tracked on the courier’s platform.
7. Dispatch point
Parcels leave from the Strada Râurilor nr. 12 bis, Pitești, jud. Argeș area. It is not a self-service pickup point without prior appointment.
8. Logistics contact
Questions about an ongoing delivery: contact@odorizanteprofesionale.ro · 0766 440 906, with the order number and AWB (if you have it).